Refund policy

A. The cashback service (consumers)

The service is free

Using Rahatakaisin is entirely free of charge. There is no subscription or payment that could be refunded. You never pay us anything: we earn money because the stores pay us when you shop with them.

Cashback that has been paid out

Money that has already been paid out to you is not reclaimed. Cashback does depend on the purchase standing: if the store cancels your order or you return the item before a withdrawal, the amount is removed from your balance, because it was never earned. If the return comes through only after the money has been paid out, the amount is deducted from your future cashback. We do not send an invoice afterwards.

How a withdrawal works

You can withdraw confirmed cashback once your balance is at least 10 €. Revolut sends you a payment link that you open and complete yourself. We therefore never collect your account number. The link is sent to the email address linked to your account. If a withdrawal is left unclaimed, let us know and we will send a new link.

If cashback is missing or wrong

If a purchase has no cashback, or the amount does not match, report it to us through the contact form and include the store, the date and the order number. We will look into it together with the affiliate network and the store. A reply from the store can take as long as 90 days.

B. Right of withdrawal and complaints (purchases at the stores)

14-day right of withdrawal under the Consumer Protection Act

You make the purchase at the store, not with us. Under the Consumer Protection Act you generally have a 14-day right of withdrawal in distance selling, counted from when you receive the goods. You exercise that right towards the store, following its instructions, and the law exempts certain goods and services. If you cancel the purchase or return the item, the cashback earned on that purchase lapses as well: it was never earned.

Complaints and returns

A faulty item, a late delivery and returns are handled directly with the store. Rahatakaisin is an intermediary and not a contracting party to your purchase, so we cannot refund an item. If the store refunds the purchase, the cashback lapses as well.

If we cannot reach agreement

If you are not satisfied with the way we handled your case, contact us first. If we cannot reach agreement, you can contact consumer advice at the Finnish Competition and Consumer Authority (KKV, kkv.fi) and then take the matter to the Consumer Disputes Board (kuluttajariita.fi), which handles consumer disputes free of charge. Because our company is registered in Norway, you can also get advice from the European Consumer Centre (ECC Finland) for a cross-border purchase. We take part in the board's proceedings and follow its recommendations.

C. Rahatakaisin for business

The merchant subscription, where stores pay a monthly fee and a commission, is not yet offered in Finland, so there is no subscription to refund either. If you are a store and would like to work with us, that happens through the affiliate networks, see the partner page.

Contact us

Questions about withdrawals or refunds? Write to us at tuki@rahatakaisin.fi or use the contact form. We reply within two working days.

Responsible company: Monsen AS (Norwegian company number 931 063 499) · Bergen, Norway
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